Frequently Asked Questions
For your convenience, we have listed some of the questions that we are asked most often. For answers to other questions you may have, you’ll be able to contact our Customer Service Department directly via E-mail or telephone.
About Our Private Membership
Q. How does your membership work?
A. We are the first fully interactive travel program available today via the Internet. With access to more than 5,000 quality resorts worldwide, we are committed to making your holiday dreams a reality. As a member, reservations and confirmations are at your fingertips through our website. Should you prefer personal contact, simply contact the customer service department.
Q. Are there any requirements or restrictions to becoming a Member?
A. No. Membership will be of interest, and available to any discriminating individual who prefers to vacation at quality resorts.
Booking Your vacation
Q. How far in advance do I need to make my reservations?
A. Your own travel needs determine this. You may make reservations to arrive at your destination resort often in less than 48 hours. The interactive nature of our website allows you to see exactly what is available, and to book and pay for your choice; all in a matter of a few minutes.
Q. How long will it take to receive confirmation?
A. You will be notified within 72 hours via email. A hard copy of your accommodation request confirmation usually takes 10 to 14 days to arrive through the conventional postal service. If you have not received your written confirmation within this time, please contact us.
Q. Can we change our check in day once we are confirmed?
A. Unfortunately, no. Once you are confirmed, your arrival dates cannot be changed or canceled. The resorts do not allow us to make changes. One of the key reasons we can provide you with accommodation well below wholesale rates is that we purchase specific non cancelable dates when requested by our Members.
Q. What if I want to request a destination that is not on your website?
A. We will help you. We do have access to additional locations from time to time. Simply make your request, and we will attempt to arrange a suitable accommodation for you. Please keep in mind that our search may take longer than 72 hours, and the prices may be higher than those offered at our website.
Q: How many holidays may I take a year?
A: There is no limit to the amount of weeks or holiday time you can take, the choice is yours.
Q. How can I be sure that participating resorts are of high standards?
A. To be eligible, resorts must meet the high standards that we set for resorts offered to Members. In addition, most resorts belong to exclusive international exchange networks that closely monitor these accommodations. Other accommodations we offer are selected for their exceptional quality and unique offerings.
Q. What if I don't want to use your Website to order my vacations?
A. Members are welcome to contact our customer service department directly by telephone.
Enjoying Your Membership
Q. How long will it be before I can use my Membership?
A. Your Membership will be active immediately upon receipt of cleared funds, and you can begin enjoying the benefits.
Q. Do resorts have specific check in days?
A. Yes. Each resort sets its own check in and check out days. The most common is Saturday, with an afternoon check in and morning check out.
Q. How long is my reservation for?
A. Unless the arrangements have been made, all accommodations are for 7 nights and 8 days. Members wishing to arrange for additional nights should contact the resort directly.
Q. What if we are going to be late arriving at the resort?
A. We provide you with the resort's telephone number with your confirmation materials. They will hold your reservation as long as they have been notified in advance.
Q. What if I lose my confirmation?
A. If your confirmation is misplaced, we can immediately forward another copy to you. If you are due to arrive at the resort in less that seven days, we will ask for a fax number to ensure you receive the replacement confirmation on time.
Q. Is there a limit to the number of people who can use one accommodation?
A. The only criteria is selecting the appropriate size of accommodation for the number of people in your party. For example, most one bedroom accommodations will sleep 4 people; most two bedroom will sleep 6 people.
Q. Should I expect any other additional charges after I arrive at the resort?
A. No; however, your reservation does not include transportation to and from the resort, room key deposits, or personal charges such as meals, telephone calls, etc. These are your responsibility.
Q. Can a reservation made through your membership be transferred to a guest or a family member?
A. Yes. Your Membership allows you 3 Guest Certificates a year. There is no charge for Guest Certificates.
Q. Can we transfer our entire Membership to a friend or family member?
A. Yes; You can transfer your Membership at any time. There is a standard $75 USD administration fee for transfers. |
